Terms and Conditions

 

THINGS TO HELP YOU WITH YOUR VISIT TO US

1 When you book via Mitchelcroft Web Site, NO money is taken from your account. Your card details are kept securely via our partners at Sage Pay. However should you not turn up for your stay we are able to process your card via Sage Pay to extract payment for lost bookings. THEREFORE NO DEPOSIT IS NECCESSARY.

 2 The full amount of your stay will be taken at the end of your visit either by cash, cheque or debit card are all free of charge. Should you wish to pay by Credit Card there will be a 1.35% charged at our discretion for stays over 3 nights. Booking.Com does charge us 15% commission when you book via their site. Often if you visit the hotels website they will offer a discount for out of season or longer stays.

We regret we are unable to process American Express and Diners Card. There is also a small charge for oversees credit and debit cards.

3 Should you need to cancel your booking we make no charge if the cancellation is 14 days prior to your stay. After 14 days regretfully we charge the full amount of your booking.

However should we be able to re-sell your room we will refund your payment immediately.

4 We do advise guests holidaying within the UK to take out travel insurance to help out when there is a problem.

6 Unfortunately we are unable to accept dogs, except guide dogs.